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FAQs

Contents

1. Trade Accounts
2. Ordering, reviews and other website services
3. Managing your account
4. Newsletter subscription/unsubscribe
5. Vouchers and promotions
6. Jobs lists
7. Ordering/availability/stock
8. Recycling

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Trade Accounts

1. I have a Trade Account – can I still order online?

   Yes, of course. We can replicate your trade terms online. When you register online for the first time, simply enter your Newey & Eyre account number (located in the top right hand corner of your invoice). When you shop online thereafter, just login to see your trade terms.

2. Can I apply for a Newey & Eyre Trade Account?

   You can apply for a Newey & Eyre Trade Account online. For more information, please contact us.

3. I want to place an order – can I phone it through?

   Yes, simply call any of our branches. To find details on a branch local to you please use our branch locator.

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Ordering, reviews and other website services

1. How do I create a Fast Order?

   There are three simple steps to fast ordering:

   1. Browse the catalogue either online or a paper copy.
   2. Enter the item numbers of the products you wish to order into the Fast Order form (either manufacturer’s part number or Newey & Eyre product code).
   3. Click ‘confirm’ to go to your basket and proceed to checkout.

2. How do I write a review?

   1. Locate the product you wish to review and go to its own details page.
   2. Click the reviews tab.
   3. Click ‘Review this product’.
   4. You will need to log in before you can review your chosen product.

   Please note that reviews do not appear instantly, we check all reviews before they go onto the web site to eliminate spam, marketing and inappropriate language.

3. I’ve forgotten my password and/or username, what do I do?

   Don’t worry; we can email you a new one. Just enter your email address into the forgotten details form and click on ‘reset password’. A new password will be randomly generated and emailed to you along with your matching username. The next time you login, you can change your password on your ‘My Account’ page.

   If you need further assistance, please contact us.

4. How do I get technical help with a product?

   If you are requiring technical help, please contact any of our branches using our Branch Locator.

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Managing your account

1. Can I obtain a copy of my invoice/receipt?

   Invoices/Receipts will be posted out separately to your order, they will be sent to your billing address. If you require an additional copy please call a branch.

2. How do I change my contact details?

   Please click on ‘My Account’ from any page on the site, once logged in you can change your details on the ‘My Details’ tab.

   If you are an account customer and wish to change details, please contact us.

3. How do I change my password?

   Click on ‘My Account’ from any page on the site. You are able to change your password once logged into your ‘My Details’ tab.

4. How do I change my email address?

   If you wish to change your email address, this can be done in the ‘My Account’ area of the site under the ‘My Details’ tab.

   Once your email address has been changed you will receive a confirmation email to your new email address and your original email address. This is to protect your security in the event of fraudulent behaviour.

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Newsletter subscription / unsubscription

1. Unsubscribe from our newsletters & contact list

   If you would like to opt–out from receiving newsletters and other communications from Neweys Online, then you can do so during registration.

   Alternatively, after you have registered, you can opt–out by clicking on ‘My Account’ from any page. On the ‘my details’ tab, you have the option to edit your communications preferences and opt–out of our mailings.

   There is also an option to click unsubscribe directly from your newsletter.

   For more information, please contact us.

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Vouchers and promotions

1. How do I use a voucher code?

   You can redeem your voucher on the basket page after you have added an item to purchase. Please check the expiry date and the terms and conditions on your voucher.

2. I’m having problems entering my voucher code.

   Please retype the code, taking care to exactly match what is written on the voucher, including matching any upper or lower case characters. Please also double check the spelling and the expiry date. If you have checked the spelling and the expiry date and are still having problems, then please contact us.

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Job Lists

1. What is a Job List?

   A Job List is a list of products you can create and save online. A list could be a frequently ordered group of products that you often need or expect to re–order in the future, or a list of products you require for a particular job or project.

2. How do I create or add a Job List?

   You can create Job Lists in a number of useful places across the site, such as from your current shopping basket, or from previous orders listed in your ‘order history’, ‘order details’ or ‘order confirmation’ page.

   You can also make a list by adding products to your basket as if you were creating an order. In the basket click ‘Save to Job List’ and give it a name you will be able to easily recognise it by.

   Another way to add an individual item to a Job List is from the product details page. When you select the ‘Add to Job List’ option on the product page, you can either select a current list to add to or create a new one.

3. How do I order from a Job List?

   To view your Job List, click on ‘My Account’ from any page. Within ‘My Account’, click on the ‘My Job Lists’ tab to show all the lists you have created.

   You can add an entire Job List to your basket, or order selected items from a list. Then, either continue shopping or proceed to your basket and checkout in the normal way.

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Ordering/availability/stock

1. After my order is placed will I get updates on its progress?

   Yes, we will email you when the status of any part of your order changes, keeping you fully informed of each item’s progress. Please note that your order may arrive as one or more consignments.

2. Why haven’t I received email confirmation of my order?

   All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us.

3. What is Neweys Online guided navigation?

   In the left hand column of your homepage, results are shown in product sections. Choose the section that contains the type of product you are looking for. From there, you can click to see only those products that have the features you require. You can narrow your search results further by selecting further features that are relevant to the product you are looking for. Using what is called the ’breadcrumb bar’, located at the top of the search results, you can see where you are in our product hierarchy. You can also use the breadcrumb bar to go back to any point by clicking on any section or product within it.

4. Why can’t I find the product I’m looking for?

   Our website only holds a selection of the products we are able to source and supply, if something you are looking for doesn’t appear on our site, it doesn’t mean we are unable to locate the stock for you. If you are still experiencing problems, please call one of our branches. To locate a branch local to you, please use our branch locator.

5. Large orders

   If you are planning a large project please contact one of our branches who will look at a competitive quote for you. To find a branch, please use our branch locator.

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Recycling

1. Does Newey and Eyre recycle old electrical items?

   Newey & Eyre is professionally qualified and registered to help customers comply with the WEEE Regulations and has made a commitment to do so.

2. Where do I take my recyclable items?

   Newey & Eyre offers customers a free–of–charge* recycling service for WEEE products and lamps at selected branches.

   Simply return your waste WEEE products and lamps to your local Newey & Eyre branch, where we will organise their recycling and issue you will with all relevant statutory paperwork.

   To prevent harm to Newey & Eyre staff, please do not return any products that are inherently hazardous, such as damaged products with exposed parts or sharp edges.

   *A small charge may be made to cover the production of statutory paperwork, but no payment is required to recycle products covered by the WEEE Regulations.

   Lamps & Tubes Direct Recycling Service

   Newey & Eyre offers customers a free–of–charge uplift service for the recycling of lamps and tubes from their own site, subject to contract**.

   The range of container options includes bins, boxes, skips and pallets. Newey & Eyre will arrange for these containers to be installed on your site.

   WEEE Products Direct Recycling Services

   Newey & Eyre offers a competitively priced direct recycling service for all general WEEE products.

   Simply purchase or rent your WEEE containers from Newey & Eyre.

   For more information please visit our services page.

   Any of our Newey & Eyre branches will be able to discuss the service in greater depth and its availability in your area.

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